May 13, 2020 – Blazin’ It Safe

To you, our valued guests: These past weeks have been a remarkable time of stress and change throughout the world. As stabilization of the COVID-19 pandemic is occurring and cities (and our restaurants) are beginning to reopen, we want you to know that we’re working hard to keep you and our team members safe. 

You may see plexiglass partitions in front of our registers or in other places in the restaurants. You’ll find hand sanitizer dispensers and disinfecting wipes for your use, social distancing markers, and pizzas that are cooked in a blazin’ hot oven and then immediately sealed with tamper-proof stickers. We’ll even give you a bag to safely store your mask while you eat.  Our team members receive daily wellness checks. You’ll see them wearing face masks and gloves and continuing to wash their hands frequently. Most locations will have a designated host in the dining area to assist you and we will continue to monitor and adopt other new procedures to keep our restaurants safe. 

There are many contactless payment options for your use. We’ve launched additional delivery partners and you can order Blaze through our app or website or via DoorDash, Postmates, or Uber Eats. You can also now get contactless curbside pickup at many of our locations, or you can choose inside pickup or take your order down the line to-go. We are here so you can choose which Wayz to Blaze work for you. 

We also believe giving back to the communities we serve is of paramount importance. In the last two months, we have given away 11,000+ free caprese salads to our guests, donated 1,800 pounds of cheese to a shelter and delivered thousands of pizzas to first responders, hospitals, schools, and grocery store workers. Our chef hosted online pizza making classes for third and fourth graders and we’ve sponsored drive-thru teacher appreciation days. We will continue to look for ways to continue #BlazingItForward and we appreciate the support you’ve shown our team members.

Thank you for your patience with us if service is slightly slower than normal as we adjust to these new protocols. Thank you for helping our teams stay safe by doing your part to follow the local guidelines on mask use or other requirements. And thank you for trusting us. We are here and ready to serve. 

Safety and health to each of you and your families,

Mandy Shaw
CEO, Blaze Pizza


March 16, 2020 – COVID-19 Update  Changes In Restaurant Operations

We know these are challenging times and we’re adapting every day to the changing situation. As we continue to prioritize the health and safety of our guests and team members, we’ll be initiating additional changes in our restaurant operations that may impact your dining experience. Some of our restaurants may only offer pickup, delivery or carryout options with no dine-in seating open.

Please check local listings to ensure the hours of operation for your location. You may order via our website, the Blaze app, or through DoorDash or Postmates. Wishing you safety and health.


March 13, 2020 – A message from our CEO

Blaze takes the health and well-being of our guests and team members very seriously. We are reinforcing the recommended measures on appropriate hygiene standards and following the guidance of the Centers for Disease Control and Prevention, the World Health Organization and local health authorities.  

This includes strongly reinforcing our policies for more frequent hand washing as well as the cleaning and frequent sanitization of high contact areas, such as door handles, chairs, tables, food equipment and other surfaces. We will continue to enforce our policy of not allowing employees who are ill or showing signs of illness to come to work. 

As the situation evolves, individual restaurants may change service or staffing protocols to ensure that we are responsive to the latest information and health guidance.

We appreciate your patience and understanding as we navigate this situation. Thank you for your trust in Blaze pizza.  Your business is important to us, and we look forward to continuing to serve you.

Mandy Shaw
CEO, Blaze Pizza